Rozgar network

Assistant Manager_TS (Trainee)


FMCG multinational company

Summary
Experience	2-4 Years
Location	Chandigarh
Education	Graduate/ Engineer (preferable)
Industry Type	FMCG/Personal Care/Beverages
Functional Area	BPO/KPO/LPO/ITES/Customer Services/Operation/Telecalling
Key Skills	Functional Understanding of Call Center operations - Hardware & Software, People Processes etc. High Skill MS-Excel Working Knowledge Communication / Presentation High Behavioral Ability to manage multiple stakeholders High Analytical Ability High
Salary	upto 3.5 Lac per annum
Posted Date	12 April, 2019

Job Description

Purpose of Role:CC Performance & Process Improvement

Call Centers (Responsible for)

KPIs
Periodic Analysis / Inputs on GPI WD wise TS performance
Finance related - Billing / TS Incentives
Infrastructure Performance (Uptime)
Degree of Control on the below mentioned parameters
RCP
TS Capability
Training
QC
New Pilots (Suggestive Ordering etc.)

Experience

Minimum 1 Year as Process Owner / 2 Years as TL in a Complex TS process
Qualification

Key Competencies
Functional
Understanding of Call Center operations - Hardware & Software, People Processes etc.
High Skill
MS-Excel
Working Knowledge
Communication / Presentation
High
Behavioral
Ability to manage multiple stakeholders
High
Analytical Ability
High
Sourcing Strategy

Other Complex TS process (one that involves selling + field coordination + multiple stakeholders) e.g. Insurance, Credit Cards, Pathology etc.

Reporting to: RSDM

On boarding Imperatives
Very sound understanding of GPI Front line sales processes – RCPs, SE working, Coverage, Service, Pricing etc.
Required (thru systematic induction with multiple roles)

Time Allocation Between Call Centers
100% to Competent Future progression

AM Sales
Key Interactions
Branch Sales
Call Center
Sales Development
IT

Analytics (SIA)

Desired Candidate Profile
· Good communication skills · Ownership & team spirit